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UNIFIED MAILCALL - QUICK REFERENCE GUIDE
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The standard configuration of Unified MailCall is as follows:

For Callers
Line Busy or No Answer
  • 1 Leave a voice message.
  • 2 Transfer to another extension.
  • 3 Page the user (only presented if this user is configured with an enabled pager).
  • 4 Hold if extension busy).
  • 0 Speak with the Operator.
Leaving Messages
After recording a voice message for someone the caller can simply hang up the phone, or stay on the line for additional options. If the caller stays on the line the following options are presented:
  • 1 Send the message (then 1 for "normal" delivery, 2 for "urgent" delivery)
  • 2 Review the message just recorded.
  • 3 Re-record the message.
  • * Cancel recording and return to the previous menu.
For Users
Access and Authentication
  • # (identifies caller as a user)
  • Mailbox Number
  • Password
Main Menu Options
  • 1 Review messages
  • 1 Review new messages
  • 2 Review messages by date
  • 3 Review messages by subject
  • 4 Review messages by originator
  • 2 Send a new message
  • 3 Personal Options
Message Playback
While listening to a message
  • # Skip
  • 1 Rewind (5 seconds - 11 will rewind to the beginning)
  • 2 Pause (Press 2 again to resume playback)
  • 3 Forward. Jumps forward 5 seconds - 33 will jump to the end of the message)
  • 4 Speed Up voice message playback - 44 Slow Down playback
  • 5 Louder voice message playback - 55 Softer playback
  • 0 Options. This key will jump to the end of the message and play all available menu options.
Message Action Options
After hearing a message.
  • # Skip
  • 4 Save
  • 5 Replay
  • 6 Delete
  • 7 Reply
  • 8 Forward or Send FAX
  • 9 Envelope
  • 0 Options. This key will jump to the end of the message and play all available menu options.
Sending New Messages (Option 2 From the Subscriber Main Menu)
The user is prompted to record a voice message. When they are satisfied with the message (send, review, re-record, cancel), they will be prompted for a destination. The user can either enter the recipient's mailbox number directly or spell the recipient's last name using the numbers on the telephone keypad. The recipients name is spelled using one key per letter. For "ABC", press "2", for "DEF", press "3", etc. For "Q", press "7", and for "Z", press "9". For example, "SMITH" would be spelled "76484". The complete name need not be spelled. If multiple names are found that match a given spelling, the user will be presented with the list of matching names and allowed to chose from that list. After the message is recorded, it can be sent with the standard Notes "Normal" or "Urgent" delivery options.

Personal Options
  • 1 Record Greetings.
    • 1 Record Name
    • 2 Record Greeting
    • 3 Record Absence Greeting
  • 2 Change Password.
  • 3 Greeting Control.
  • 4 Paging Control.