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. Mission To be the world's leading developer of software dedicated to computer telephony applications for Lotus Notes/Domino and Microsoft Outlook/Exchange. . Strategy Our strategy is twofold: To develop standard applications that can be easily, quickly and economically deployed by Lotus Notes or Exchange administrators. Our Unified MailCall application is the prime example of this. This is a powerful and flexible unified messaging program that is compatible with all major brands of telephone system (legacy or IP based PBX) and is suitable for the smallest to the very largest organizations. To enable our customers to enhance their investment in Lotus Notes or Exchange by providing a powerful telephony integration toolkit. Sales Channels We sell direct to end users as well as via IBM Lotus Business Partners and telephony resellers .... . Annual Maintenance The technical support of our existing customers is our number one priority. We undertake to respond to all technical issues within 24 hours. Serious issues are always dealt with immediately. . Annual Maintenance includes software updates .... . Operations We serve our customers from offices in Boston, Monaco and Singapore. . Financial The company is privately held. Since inception a profit has been made in each year of operation. Cash flow is positive and there is no external finance. .