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UNIFIED MAILCALL FOR SYSTEM ADMINISTRATORS
The course is generally held at one of our facilities on the third Thursday and Friday of each month.
Who Should Attend?
People responsible for the Phonesoft Unified MailCall unified messaging system.
Prerequisites
It is expected that participants have a good working knowledge of Lotus Notes and Windows networking.
Course Objective
To provide system administrators with a detailed knowledge of the functioning of the PhoneSoft Unified MailCall system. At the end of the course participants will be able to install, configure and administer the UM system. They should also be able to develop custom applications.
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Day 1
Thursday
09.00 - 09.10
Introduction
- Who's who
- Practical matters
09.10 - 09.30
Unified MailCall Overview
- Purpose of unified messaging
- System architecture
09.30 - 10.30
PBX integration - Basic
- Transfer settings and hang up detection
- In band integration
- SMDI integration
- MWI
10.30 - 10.50
Coffee
10.50 - 11.30
PBX integration - Advanced
- PBX manufacturers
- Different PBX models
11.30 - 12.15
Review and Questions
12.15 - 14.00
Lunch & checking e-mail!
14.00 - 14.30
PhoneSoft Server Hardware
Server
- Specifications
- Software overview
Dialogic
- Supported boards
- Installation and configuration
14.30 - 15.30
Software - Lotus Notes
- Introduction
- Notes mail concepts
- Domino/Notes installation and configuration
- Testing Domino Mail system
15.30 - 15.50
Coffee
15.50 - 17.30
Software - PhoneSoft Basic Configuration
- Introduction
- PhoneSoft/Notes integration, basic concepts
- Requirements
- Installation and configuration
- Integrating Fax and SMS Gateways
- Client installation
- Notes templates
17.30 - 18.00
Review and Questions
18.00
End of Day 1
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Day 2
Friday
09.30 - 10.30
Software - PhoneSoft Advanced configuration
- Multilingual TTS
- Registry settings
- Recommended configurations
10.30 - 10.50
Coffee
10.50 - 11.30
Reporting
- Reports generated by PhoneSoft
- Customization
11.30 - 12.15
Application Building (Part 1)
12.15 - 14.00
Lunch & checking e-mail!
14.00 - 15.30
Application Building (Part 2)
15.30 - 15.50
Coffee
15.50 - 16.30
Telephony Software Development Kit (SDK)
- Script development
- HelpDesk and FaxBack samples
- NotesDial button
16.30 - 17.00
Review and Questions
17.00
End of Day 2
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