PhoneSoft Unified Messaging for Lotus Notes. Unified messaging voice mail and telephone solutions put voice mail, email and fax in your Lotus Notes mailbox.

NEWS - PHONESOFT VERSION 7.0.2 JUST RELEASED!!

Version 7.0.2 of Phonesoft has been released! Here's a list of the latest features:

Support of additional Dialogic voice boards
In addition to supporting the existing range of Dialogic analog voice boards PhoneSoft version 7 will run on Dialogic E1/ISDN digital voice boards and Dialogic D42JCT/D82JCT PBX boards.

Support of Lotus Notes and Domino from R5.x up to 8.5
Version 7 of PhoneSoft is fully compatible with Lotus Notes and Domino 5.x, 6.x, 7.x, 8.0 and the latest beta version of 8.5.

Inbox Filtering - New Message Review
Users will be able to select how to review new messages. Users can review "all new messages", "new voice messages, "new e-mail messages" or "new fax messages". This is in addition to reviewing messages by subject, sender or days back.

Speech Recognition
Version 7.0 of PhoneSoft will offer speech recogntion (English only in first release - other languages to follow).

Support of RealSpeak Text-To-Speech (TTS)
Whilst the current and earlier versions of our product support DECtalk TTS, version 7.0 of PhoneSoft will now support the enhanced RealSpeak TTS software. If you would like to test the quality of this TTS visit the Scansoft web site.

Support of Switching TTS
Version 7.0 of PhoneSoft will provide the ability for a mobile user to switch between TTS languages, e.g. English to French. This is useful for multilingual users who receive e-mail in different languages.

Mobile Access to Lotus Address Books
Users who are out of the office will now have telephone access to the contents of their Lotus Address Book. For example, PhoneSoft will read back a person's telephone number.

Mobile Access to Calendar
Users who are out of the office will now have telephone access to their calendar. PhoneSoft will read back time and subject of all calendar entries found at specified date.

Mobile Access to CRM NSF-based systems
This module provides a basis for efficient custom development. Users who are out of the office can now have telephone access to any part (e.g. Contacts) of their CRM system. Required information can be read out using TTS. Fields can be changed based upon keypad input.

FaxBack Module
This module permits callers to retrieve documentation via fax. A network fax server (e.g. PhoneSoftFAX) is required. This module is intended to provide a basis for efficient custom development.

HelpDesk Module
This module permits callers to leave voice messages in an NSF. Callers leave a message and receive a tracking number. The voice messages that are left are accessed by call centre agents and replied to with individual or prerecorded WAV files and/or text. Callers retrieve the agent response by entering the tracking number. This module provides a basis for efficient custom development.